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Shipping and returns are always free

FAQ

What types of fabrics are used?

All the fabrics we use are natural products. The clothes are always 100% linen, silk or cotton, exclusively made in Italy.

 

Which are the shipping times and costs?

Shipping is always free. Average delivery times vary from 4 to 7 working days.

 

Is it possible to make a return?

Yes, it is possible to make a return. In the box containing the item purchased you will find a return kit, to be used in the eventuality. The return costs are at our expense. 

 

What payment methods can I use?

You can pay safely within the site, by: credit card, PayPal or Apple Pay. 

 

How can i find my size?

On the detail page of each item you can find a size guide.

 

What happens if i have problems with size and / or if the product is not conforming?

On every purchase we guarantee 15 days to make a return, completely at our expense.

  

How can i contact customer service?

You can contact us via the email address support@hipandfresh.com, dedicated live chat within the site or through our instagram page.

 

How can i cancel / modify an order?

You can write to us at support@hipandfresh.com, we will be happy to help you with any problem. 

 

Do you ship interationally?

We ship our dresses worldwide with no shipping costs.

 

How can i track my order? 

Once the package has been sent, you will receive an email with all the updated information on your shipment status.

 

 

For further doubts or questions, you can contact customer support at the following email address: support@hipandfresh.com.